Anastasian Pastries Policies | Premium Handcrafted Pastries, Custom Cakes & Delivery

Order Policy

 

Order Placement:

• All orders are customized to ensure the highest level of freshness.

• Minimum notice period: 48 hours.

• Orders can be placed easily through our website or by contacting us directly.

• Full payment is required at the time of ordering, with no deposit necessary.

• We accept credit and debit cards for secure transaction processing.

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Cancellations & Modifications:

• Modifications to orders can be made up to 24 hours prior to the scheduled pickup or delivery.

• For a full refund, cancellations must be made within 48 hours of order placement.

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Pickup & Delivery:

• Pickup: Available Tuesday to Monday from 9 AM to 3 PM Friday to Saturday from 10:00 AM to 5:00 PM.

• Delivery: We offer delivery services within San Diego County for an additional charge.

• Upon receiving your order, please inspect it immediately. Any discrepancies must be reported within 24 hours.

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Returns & Refunds:

• Due to the perishable nature of our products, all sales are final.

• If you're unsatisfied with your order, please contact us within 24 hours to discuss a resolution.

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Allergies & Dietary Restrictions:

• Our products are made in a facility that processes nuts, wheat, and dairy.

• We cannot guarantee that any product is free from allergens.

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Catering Policy

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Booking & Payment:

• A 50% non-refundable deposit is required to secure your catering event.

• The remaining balance is due 7 days before the event date.

• Confirm the final guest count and any dietary restrictions at least 7 days prior to the event.

• We accept credit card, debit card, for payment processing.

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Cancellations & Changes:

• Cancellations made 14 days or more before the event will not incur additional charges.

• Cancellations made within 14 days of the event will forfeit the deposit.

• Any changes to the menu or guest count must be made at least 7 days before the event.

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Service & Setup:

• Catering service includes setup and teardown within the agreed-upon timeframe.

• Additional charges may apply for extended service hours.

• We provide all necessary serving utensils, trays, and napkins.

• Specialty items can be arranged upon request for an additional fee.

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Liability:

• We are not responsible for any allergic reactions or food sensitivities.

• Please notify us of any dietary restrictions at the time of booking.